Complaint Counselor (Unpaid)
Who should apply? Undergraduate students with a strong interest in civil rights and civil liberties. This is a tremendous opportunity to get in on the ground-floor of the ACLU's Intake Complaint Unit which receives and processes over 2000 complaints annually. A great legal or public policy internship for undergraduates.
What type of commitment is required? A minimum of 2-3 days per week at 12-15 hours/week during the Fall and Spring. During the summer months, a minimum of 3-5 days per week at 15-20 hours per week. The internship hours are flexible as we will work around your academic schedule. Unpaid part-time and unpaid full-time opportunities available. Academic credit available.
- Initiate and close-out complaints using Legal Files
- Screen civil liberties complaints (phone calls, letters and electronic complaints) from Missourians.
- Assist complainants in resolving disputes; provide information, referrals and suggestions; identify community resources.
- Analyze written complaints
- Conduct fact-finding investigations.
- Review applicable regulations and statutes.
- Draft responsive letters.
- Special projects as assigned (Digital and Multimedia Evidence Section, Outreach to Faith-based Community and Outreach to Jails/Prisons)
- Exemplary written and oral communication skills
- Ability to work collaboratively across departmental lines and to engage professionally with staff members from all departments which includes ICU team members
- Engaging, outgoing personality capable of projecting compassion and warmth when interacting with complainants
- Enthusiasm for ACLU of Missouri's mission
- An appreciation of and commitment to protecting the civil liberties of Missourians and promoting social justice
- Develop interview skills
- Develop a practical understanding of constitutional law
- Learn how to conduct fact-finding investigation of complaints
- Develop skills in complainant communication
- Develop a better understanding of community resources available for resolving disputes
- Develop skills in identifying and using administrative regulations and protocols
- Participate in weekly ICU Review Team meetings
- Participate in special events, such as hearing speakers on legal topics, touring a jail, watching a case in court
New intern orientation and training
If selected for the internship program, you will be required to participate in the ACLU's New Intern Orientation and Training offering. The training is conducted on a Saturday during the months of April, August, and December from 10:00 a.m. - 2:30 p..m. onsite at the ACLU-MO.
Early-bird Application Deadline: Fall - August 1st; Winter/Spring - November 15th; Summer - April 1st. In the event you are unable to submit your application materials by the stated deadline, please feel free to submit your materials for a later review. If selected, your name will be placed on our waiting-listing for future internship opportunities as they become available.
Applications are now open for the Fall 2019 intern cohort. Applications are due August 9th, 2019. The new intern orientation will be held on August 17th, 2019.
Please email letter of interest expressing why you want to intern at the ACLU, resume, letter of recommendation and writing sample to:
L. Elaine Sutton, Legal Support Coordinator
Legal Department (Intake Complaint Unit and EDU/DME Sections)
ACLU of Missouri
906 Olive Street
St. Louis, MO 63101